Security is the most preferred and prioritized feature on any digital platform. How a website or any business manages its security standards reveals how they value customer and businesses sensitive data. Data protection is the only top feature on which many companies rely.
Customer data is the lifeblood of any eCommerce business, as it can be used to run targeted campaigns and offer better customer service. However, customer data must be stored securely to comply with various laws such as GDPR.
Let’s move right into knowing the areas that you should focus on to keep customer data secure:
Customer Data Security
Customer data security includes encryption and tokenization. Data sent or saved needs an extra layer of protection so that hackers cannot read them and use them for identity theft. Customer data security methods include encrypting the data.
Hence, it looks like gibberish, tokenizing the data so they can still use eCommerce software but not save a complete credit card number, using two-step verification for login, which requires verifying your password by text message, and having a secure SSL connection for eCommerce transactions.
Customer Data Storage
For almost 79% of IT professionals, data storage growth management is the dominant pain point. Customer data storage involves how you store the information in your CRM, POS, or billing software.
This is important because you need to ensure that customer data is secure when it is in storage.
Customer data storage security includes using 256bit AES encryption, strong passwords on every position that has access to sensitive information, locking down systems from outside connections if they don’t have a reason to connect, removing or disabling USB ports on the system so hackers cannot use memory sticks to steal data, and managing users who can access customer info with least privilege.
Customer Data Protection
Customer data protection must be enforced company-wide by ensuring all employees know about their role in keeping customer information secure.
Customer data protection includes data loss prevention (DLP) tools that search for sensitive data and block it from exiting the company or entering unapproved devices, creating alerts to quickly respond to any unusual activity like account login changes, unauthorized access attempts, etc.,
Blocking users who try too many incorrect passwords attempts so brute force methods cannot hack them, two-factor authentication also known as 2FA which requires something you know (password) and something you have (phone), having a solid password policy where all passwords are unique, often changed & contain special characters mixed with numbers & letters.
Customer Data Breaches
2021 is the record-breaking year for data breaches because this year already exceeded the total events in 2020 by 17%. Customer data breaches occur when hackers find gaps in your system’s security that they enter your network.
Customer data breaches can be prevented by keeping software and apps updated, using the latest antivirus software to keep hackers out of your system, having regular security audits done on your system to find loopholes you did not know existed, letting employees know they should never open suspicious emails, and keeping an eye out for phishing attempts.
These are just a few areas that need attention to keeping customer data secure. Customer data is the lifeblood of many eCommerce businesses, so it is important to put in the time and money necessary to ensure it always stays safe.
The cost of not securing customer data properly could lead to loss of revenue from hacked accounts or even lawsuits if GDPR laws come into play.
Customer data protection is constantly evolving as new threats come out every day, so stay up to date with the latest security measures. Also, stay tuned for more helpful blog posts about eCommerce.
Invest in the right SSL certificate
SSL certificates are an excellent way to strengthen the security of your website, but what happens when you need to secure multiple websites? Investing in single-domain SSL certificates can be expensive, and administration over different domains can become difficult.
Multi-domain SSL is sometimes referred to as Unified Communications (UC) or SAN SSL; they serve one primary purpose: to secure multiple domains with only one SSL certificate. Be smart and buy multi-domain SSL to secure up to 250 FQDNs at a nominal budget-friendly price.
Reliable SSL providers can provide you with Multi-Domain SSL at affordable prices. This includes entitlement to reissue, unlimited installations, and renewals, and 24/7 Customer Support via live chat and email, tickets. In short, it is everything you need from a CA to secure multiple websites.
The most important thing you can do to keep your customer data secure is a strategy. Unfortunately, there are many ways that hackers and other nefarious actors could gain access, so it is essential to take precautions on all levels of your organization–from the top down.